guessr FAQ

We at guessr operate in jurisdictions where local law permits online gaming and sportsbook activity. Our service is available only where applicable regulation allows. Members must verify that access and use of guessr comply with their own jurisdiction's law. We do not offer our services in territories where online wagering is prohibited. If you are uncertain about your jurisdiction's status, consult your local regulatory authority or legal advisor. Our support team can also advise on general availability, though we cannot provide legal counsel.

No. Each member on guessr is allowed one account per person. Multiple accounts using the same email, payment method, phone number, or device may be detected and suspended. We enforce single-account policy to maintain fair play and prevent bonus abuse. If you have accidentally created a duplicate account, contact our support team immediately with your username and registered email so we can help consolidate or close the extra account. Once resolved, you can continue with your primary account.

You can request permanent account closure and data deletion by contacting our support team via live chat, email, or in-app messaging. Provide your username and registered email. We will guide you through final account settlement (withdrawal of remaining balance, if any) and confirm the closure date. After closure, your account on guessr cannot be reactivated. Your personal data is deleted according to our privacy policy and applicable law. Certain transaction records and compliance documents may be retained for legal and regulatory requirements.

Our support team on guessr handles inquiries in English. We respond via live chat during standard business hours, email 24/7, and in-app messaging. All responses are provided in English. If you prefer written correspondence, email is recommended for complex issues that may require documentation or screenshots. Live chat is best for quick technical questions or account status checks. Response windows vary: live chat typically replies within a few minutes during business hours, while email inquiries usually receive responses within a few business days.

We at guessr support deposits across all major Indonesian payment methods: DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and direct bank transfers (mobile banking, local payment, online payment, e-wallet). Each method has its own minimum and maximum limits set by the payment provider and our platform policy. Typical minimums range from a few thousand rupiah, while maximums can reach several million per transaction. Specific ranges are displayed during the deposit process on guessr. If you encounter a limit warning, try a lower amount or contact support to confirm your account tier limits.

If a deposit or withdrawal on guessr fails to complete, check your payment method account to see if funds were deducted. If money left your account but did not arrive on guessr, contact our support team with your transaction ID or payment receipt. We investigate and reprocess or refund the transaction. If your withdrawal was cancelled due to verification issues, we notify you via email and explain what documents are needed. Resubmit the required KYC documents and resubmit your withdrawal request. Processing windows vary by payment method; mobile banking and local payment typically process faster than bank transfers.

Our guessr platform covers major football tournaments and leagues: Liga 1 Indonesia, Piala AFF, Piala Indonesia, AFC Champions League, Premier League, La Liga, Serie A, and Bundesliga. We also offer esports markets (Free Fire, Mobile Legends, PUBG Mobile), live-dealer tables (roulette, blackjack, baccarat, Dragon Tiger), and slot games (Aviator, Fortune Tiger, Sweet Bonanza, Bonanza Gold, Mahjong Ways). Market availability varies by time and upcoming fixtures. During major events like Idul Fitri or Idul Adha, we often expand promotional offers. Check the guessr app or website for the latest available markets.

Bonus offers on guessr come with published terms that outline eligibility, claim mechanics, and wagering requirements. Our welcome offer for new members requires an initial deposit and is subject to a rollover threshold before withdrawal. Weekly cashback is calculated based on net activity (wagered minus won) and is credited to your account every Monday morning. Referral bonuses are awarded when invited friends meet deposit thresholds. All bonus terms are displayed at the time of claim, and we do not apply hidden conditions or retroactive changes. If a bonus is forfeited or reversed, support explains the reason with reference to the published terms.

Know Your Customer (KYC) verification on guessr is required before you withdraw funds or claim promotions. You upload a valid photo ID (passport, national identity card, or driver's license) and provide proof of your current address (bank statement, utility bill, or official letter dated within the last three months). Our verification team reviews your documents and confirms within a few business days. Once verified, you unlock full access to withdrawals and bonuses. If verification is delayed or rejected, we send you a notification explaining why and how to resubmit. Verification does not affect your ability to play games or earn winnings; it runs in parallel.