guessr Platform Privacy Notice

This page describes what we collect when you use guessr and how we keep that data protected. We at guessr take your privacy seriously and handle your personal information in accordance with applicable data protection laws. When you open an account, deposit funds, or engage with our games and services, we collect specific data to operate your account, process transactions, and comply with regulatory requirements.

Our privacy practices are transparent. We do not sell your personal data to third parties for marketing purposes. We share information only with payment processors, compliance partners, and service providers necessary to run guessr. This notice explains what data we collect, how we use it, your rights, and how to contact us with privacy questions.

Our services are available only where local law permits. You are responsible for verifying that your use of guessr complies with your own jurisdiction's data protection and privacy laws.

What Data We Collect on guessr

Account Registration and Verification

When you open an account on guessr, we collect your email address, full name, date of birth, and contact details. During account verification (KYC), we request a valid ID and proof of address. We use this information to confirm your identity, prevent fraud, and comply with anti-money-laundering regulations. We store these documents securely and do not share them with third parties except where required by law or regulatory authorities.

We collect your payment method details when you deposit funds. We do not store full payment card numbers; instead, we work with trusted payment processors including DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and major Indonesian banks (mobile banking, local payment, online payment, e-wallet). These processors handle your payment data according to their own privacy policies and industry security standards.

Activity and Transaction Data

We collect data about your activity on guessr, including games you play, bets placed, deposits and withdrawals, and account balance changes. We use this information to calculate your weekly cashback, track tier progression, and detect suspicious activity. We retain transaction records for compliance and dispute resolution purposes.

We may collect technical data such as your IP address, device type, browser information, and access times. We use this data to operate guessr, troubleshoot technical issues, and prevent fraud. Our servers may sit outside your jurisdiction; by using guessr, you consent to your data being processed internationally.

Cookies and Tracking

We use cookies and similar tracking technologies on guessr to remember your login status, preferences, and activity. Cookies help us provide a seamless experience across sessions and improve our platform. You can control cookie settings in your browser; disabling cookies may limit some guessr features.

We do not use cookies to track you across other websites. Our cookies are used only to operate guessr and analyze how members use our platform. We do not share cookie data with third-party advertisers.

Our guessr Privacy Commitments

How We Use Your Data

We use your data to operate guessr and provide our services. Specifically, we use your information to: process your deposits and withdrawals, verify your identity and prevent fraud, calculate and credit your weekly cashback and tier benefits, respond to your support requests, comply with legal and regulatory obligations, and improve our platform based on usage patterns.

We do not use your data for marketing purposes without your explicit consent. We do not sell your personal information to third parties. We may share your data with payment processors, compliance partners, and service providers who help us run guessr. These partners are bound by confidentiality agreements and must use your data only to provide services to guessr.

Your Rights on guessr

You have the right to access, correct, or delete your personal data on guessr. To exercise these rights, contact our support team via live chat, email, or in-app help. We will respond to your request within standard response windows. If you request deletion of your account, we will remove your personal data except where we are required by law to retain it for compliance or dispute resolution purposes.

You have the right to object to our processing of your data. If you believe we are processing your information unlawfully, you may lodge a complaint with the relevant data protection authority in your jurisdiction.

Data access

You can request a copy of all personal data we hold about you on guessr.

Data correction

You can update or correct inaccurate information in your guessr account.

Data deletion

You can request deletion of your account and associated data, subject to legal retention requirements.

Objection

You can object to our processing of your data for specific purposes on guessr.

Data Security and Retention

We undertake standard security practices to protect your data on guessr. We use encryption for data in transit and at rest, secure our servers with firewalls and access controls, and conduct regular security audits. However, no system is completely secure; we cannot guarantee absolute protection against all threats.

We retain your personal data for as long as your account is active and for a reasonable period afterward to comply with legal obligations and resolve disputes. Transaction records are retained for compliance purposes. If you close your account, we will delete your personal data within standard timelines, except where retention is required by law.

Third-Party Links and Services

Our guessr platform may link to external websites or services. We are not responsible for the privacy practices of third-party sites. When you leave guessr, we encourage you to review the privacy policies of any external services you access.

Contact Us About Privacy

If you have questions about our privacy practices on guessr, or if you wish to exercise your data rights, contact our support team. We offer live chat during business hours, email support, and in-app help. Provide your account email and a clear description of your request. Our team will respond within standard response windows and guide you through the process.

This privacy notice applies to all members of guessr regardless of location—whether you access our platform from Jakarta, Surabaya, Bandung, Medan, Semarang, or elsewhere. We comply with applicable data protection laws in the jurisdictions where we operate. If our privacy practices conflict with your local laws, the stricter standard applies.

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